Refund Policy

Effective date: 12 February 2026

We want you to be confident when trying MailOutly. This Refund Policy explains when refunds are available.

Summary: Refund requests must be submitted within 30 days of the initial paid purchase. Refunds are intended for customers who tried the product and found it not suitable—not for full‑period usage followed by a last‑day refund request.

1. 30‑Day Refund Window

If you purchase a paid plan, you may request a refund within 30 days of your initial purchase date. After 30 days, purchases are non‑refundable.

2. Fair‑Use Eligibility (Anti‑Abuse)

To prevent misuse (e.g., using the Service for nearly the entire period and refunding on the last day), refunds are subject to fair‑use evaluation. We may deny or reduce refunds if there is substantial usage.

High usage (e.g., frequent campaigns, near‑limit sending, or heavy AI generation) may make a refund ineligible.
If usage is moderate, we may issue a partial refund calculated pro‑rata based on time used and/or usage signals.
We may decline refund requests that appear to be made primarily to avoid payment after receiving full value.

3. Non‑Refundable Items

Add‑ons or one‑time fees (if any) may be non‑refundable once delivered.
Accounts suspended for policy violations or abuse are not eligible for refunds.
Chargebacks or fraudulent payments may be handled separately.

4. How to Request a Refund

Email mailoutly@gmail.com with your account email, order details, and a short reason. We may ask follow‑up questions to understand your issue and help resolve it.

5. Processing Time

Approved refunds are typically processed within 5–10 business days (timing can vary by payment provider or bank).